Helpful Knowledge Base
Frequently Asked Questions
Everything you need to know about getting started, hiring creatives, and secure milestone escrow.
Responsive Assistance
Get in Touch with our Nairobi Team
Whether you need help finding vetted creative talent, setting up milestone escrow, or resolving an account query, our team is always within reach.
Headquarters
Nairobi, Kenya
Hub of East Africa's Creative Economy
Escrow & Disputes
Milestone Payment Security
Funds released upon your delivery approval
Operating Hours: Monday – Friday: 8:00 AM – 6:00 PM EAT • Saturday: 9:00 AM – 1:00 PM EAT
Send us an Inquiry
Fill out the form below. We'll direct your request to the right department immediately.
Message sent successfully! Our support team will get back to you shortly.
Something went wrong. Please try again.
Click "Join" in the top navigation, choose whether you want to hire talent or work as a freelancer, and fill in your details.
Clients fund milestones through the platform via M-Pesa or card, and freelancers are paid once work is approved.
Yes, a small one-time fee is required to publish a job listing, which helps keep postings high quality.
Yes, use the Messages feature to ask questions and discuss scope before sending a formal offer.
Go to Billing in your dashboard, choose a plan, and complete payment via M-Pesa to unlock additional benefits.
You can request revisions directly with the freelancer, or contact support if the issue cannot be resolved.
Freelancers can upload portfolio pieces from their dashboard, which appear on their public profile page.
Yes, subscriptions can be cancelled from the Billing page and remain active until the end of the paid period.